Ombudsman

Ombudsman Role and Process

TVA’s ombudsman is a TVA employee supported by a team of people to mediate conversations between different parties regarding TVA activities when an employee or member of the community is dissatisfied with a decision or service provided by TVA.

What does the ombudsman do?

• Complaints or concerns may come to TVA through a number of different channels. Initially, the appropriate group within TVA will investigate and respond to the individual in a timely manner.
• If the individual deems TVA’s communicated response or decision as unlawful, unfair, and/or unreasonable, they can reach out to TVA’s Ombudsman for a confidential, independent review of the information to determine if a resolution is available for both parties.

What does the ombudsman not do?

• Ombudsman does not replace existing processes.
• Ombudsman does not independently resolve disputes.

How can I contact the ombudsman?

To contact the ombudsman, complete the TVA Ombudsman Information Form or call 865-632-8133.

How else does TVA listen?

TVA has several other avenues for hearing from the public, including

• Direct interaction with TVA field staff
• Public meetings and open houses
• Hearings and listening sessions
• Ratepayer Complaint Resolution Process

To contact TVA via other routes, see our Contact TVA page.